Question or Remark?
Thank you for visiting our shop! We're here to help with any questions, comments, or concerns you may have. Please reach out to us using the methods below, and we'll get back to you as soon as possible. For quick assistance, check out our FAQ page.
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​We value your feedback and look forward to assisting you!
Frequently Asked Questions
When will I get my order?
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Usually, it takes 3–7 days to fulfill an order,
after which it’s shipped out.
The shipping time depends on your location but can be estimated as follows:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Will I be charged customs for my order?
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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How are your products made?
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We aim to produce as little waste as possible and reduce the cost of your product as much as we can. Therefore, we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
I received a wrong/damaged product. What should I do?​
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at service.soulutions@gmail.com within 7 days of receiving your order with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Can I exchange an item for a different size/color?​
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At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store's product description section. Though rare, it's possible that an item you ordered was mislabelled. Please let us know within 7 days after receiving your order if that's the case. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
What if my order gets lost in the mail?
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For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double-check and contact the shipping carrier to locate the lost order.
Keep in mind that if tracking information states an order was delivered, but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our Return Policy for up-to-date details about reshipments.
What if the product is damaged in the mail?
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If something arrives damaged, send a photo of the damaged goods to service.soulutions@gmail.com, and we'll gladly send you a replacement at no cost.
How long do I have to submit a claim for a return/exchange?
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Any claims for misprinted/damaged/defective items must be submitted within 7 days after receiving the product. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.
Where will my order ship from?
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We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don´t have it.
What should I do?
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Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address
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Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them ​
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If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, contact us at service.soulutions@gmail.com with your order number or fill in the contact form on our website.
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If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at service.soulutions@gmail.com.
Do you offer refunds?​
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Refunds are only offered to customers who receive wrong or damaged items. If any of these apply, please contact us at service.soulutions@gmail.com with photos of wrong/damaged items, and we’ll sort that out for you. For more information, please read our Return Policy.
How do I report a problem with my order?​
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You can report problems with an order through our contact form at the top of this page or via email at service.soulutions@gmail.com.
Be aware that we require a photo and your order number to be submitted with your problem report to begin a reshipment procedure. Including pictures with your initial problem report is always best to avoid delays.
My order shows it is being returned to sender. What now?​
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An order can be returned to the sender for a few reasons, but most often, it is due to an undeliverable address. Other instances include the package being unclaimed at customs. You will receive notice once the order arrives back at our facility. We will then contact you to determine how you would like to proceed. We will then contact the fulfillment facility with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.
How are returns handled differently when comparing quality concerns ​or customers changing their minds?
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Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered, this replacement would be handled at your expense by placing a new order.
You’ll receive an email if the item is returned to our facility.
Returns get donated to charity.
What if my address was filed incorrectly?
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If your delivery address was wrong, then you are held responsible. Usually, the package is sent back to the return address, which is at one of our fulfillment facilities. You can update the address directly with us, and we will make sure the printing facility reships the order.
If the package was not returned to the sender, you must process a new order to replace the original. This will be at your own expense.